Contact

 If you wish to contact us regarding a specific reservation or car incident, a lost item, the retrieval of a receipt or any other matter, our customer service department can address each of your questions and concerns. To reach a customer service representative:

Phone: (718) 218-6900 Mon-Fri 9am-5pm
Email: office@brooklynride.nyc

Mission –  Become a leader in the Car Service industry by providing our clients with a solid service that saves them both time and money. 

FAQ

Reservations

1. How much notice is required to make a reservation? 

• Brooklyn Rides Corp suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups within 5 to 15 minutes upon request. You may call us or check through passenger app for availability. 

2. Will I get a call when my car arrives? 

• As a courtesy to our customers, we do attempt to contact all our customers when their drivers are on location. However, we are not always able to communicate passengers upon a driver’s arrival due to heavy call volume.  

3. Can the driver come into my building to pick up my luggage and bring it out to the car? 

• Unfortunately, drivers are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the car. 

4. How much notice is required to cancel a reservation? 

• Brooklyn Rides Corp requests that our customers cancel their reservations at least 1 hour in advance for pick-ups in Williamsburg and Manhattan and 2 hours in advance for pick-ups outside Brooklyn and Manhattan. Cancellations made after the requested time-frames are subject to fees. 

5. May I make a last minute change to my reservation? 

• Brooklyn Rides Corp attempts, to the best of its ability, to accommodate last minute changes. If you would like to make a difference to your reservation, please notify us of your move at least 1 hour in advance pick-ups and at least 2 hours in advance for pick-ups outside of Brooklyn and Manhattan.

6. If I have already booked a reservation from the airport, what should I do once I land? 

• After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car. The driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim. You may reach us at (718) 218-6900.

7. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up? 

• Brooklyn Rides Corp can provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance. It takes approximately 10-15 minutes for the driver to pull up to your terminal if the driver is nearby.